FAQ
Questions, answered.
Is Polaris real-money gambling?
No. Polaris is play money only. Chips are free, have no cash value, and can’t be bought, sold, withdrawn or exchanged for money or prizes. There is no cashier.
How do I get chips?
Every account gets free chips. Claim a daily bonus, finish missions, and top up for free every 4 hours if you run low.
What are diamonds for?
Diamonds pay for club tools: club levels, private tables and reports. Diamonds never buy chips.
How do I verify a hand?
Copy the hand ID from your hand history and enter it on the Fairness page. Your browser re-shuffles the revealed seed and checks it against the fingerprint published before the deal.
Can I download my hand records?
Yes. Open your hand history on desktop or phone and export the sealed record of any hand you played.
Can I play in a web browser?
No. Polaris runs as a desktop client for Windows and Mac and as an app for iPhone, iPad and Android phones and tablets. Running only on real devices is part of how we keep games fair.
Can I play more than one table?
Yes. The desktop app opens tables in their own windows so you can tile or stack them and act with hotkeys.
Why is my emulator blocked?
Emulators and virtual machines are a common route for bots and extra accounts, so Polaris doesn’t run in them.
What is Sentinel?
Sentinel is our fair-play system. It watches every table for collusion, chip dumping, multi-accounting and bots, and gives club owners tools to act. It’s free for every club.
How old do I need to be?
You must be 18 or older to play.